IT systems must perform with speed and reliability to ensure the satisfaction of business users. This is accomplished through the meticulous design and implementation of a well-engineered system, coupled with the maintenance of the entire IT infrastructure, from the network to ERP systems.
With over 30 years of active involvement in the maintenance and operation of information systems, Kontron Slovenia has gained extensive experience and valuable competencies in delivering high-quality maintenance services. We have extensive knowledge and possess expertise in deploying and maintaining complex systems such as whole IT infrastructures and ERP systems.
We have developed an IT system to support our processes, enabling us to be agile, responsive, and ensure transparent service delivery. Our Service Centre makes sure your call is received by friendly staff and forwarded immediately for implementation.
Our experienced teams of experts, specializing in various areas of IT infrastructure and business systems, are available round the clock to deliver the highest quality service and rapid troubleshooting to our valued customers. In case of significant failures, we have established internal second-level support delivered by consultants as well as predefined escalation paths to the technical support teams of our partners. This collaborative approach enables us to swiftly find solutions or workarounds and ensure the continuity of critical systems.
We have comprehensive expertise and experience in managing and maintaining the entire spectrum of IT infrastructure and ERP systems, enabling us to effectively handle the maintenance of complete systems.
Our team comprises over 100 certified IT professionals specializing in various parts of IT infrastructure, each with extensive experience. Additionally, we have a diverse pool of specialists dedicated to various business IT systems.
We maintain our own inventory of spare and replacement parts, ensuring that it is regularly replenished based on our contractual obligations.
We have concluded partnership agreements with over 30 IT vendors, enabling mutual cooperation and assistance. This allows us to escalate severe incidents and directly access technical support from the manufacturers themselves.
If you entrust IT system maintenance to an experienced partner, such as Kontron, you will extend your equipment and system lifecycle while relieving your operational staff, enabling them to focus on supporting your operations.
We have extensive experience with supporting the most complex systems. Numerous projects carried out for the largest Slovenian companies and organizations from all industries prove our trustworthiness.
As part of Kontron AG Group we have a presence in the entire region of Central, Eastern and South Europe, parts of Asia and USA to provide support outside our country.
A maintenance contract delivers numerous benefits to your business, including:
Kontron offers a range of hardware maintenance services:
Kontron offers a broad range of software and system maintenance services
Contractual maintenance provides our customers with professional services delivered by support engineers who are available 24/7. Fast response times (1-4 hours) and guaranteed time-to-repair (for hardware) or deployment of replacement equipment ensure improved system reliability and performance. By restoring systems after an incident and ensuring availability, we ensure improved utilization of equipment and business solutions. We constantly work with our customers to coordinate, plan and manage all our activities.
Regardless of the IT infrastructure you select, we can deliver excellent 24/7 reliability and availability of business applications and services according to the highest criteria.