Maintenance of communication networks

At a time where demand for connectivity is at an all-time high, ensuring the continuous operation of high-tech communication networks is an ever-increasing challenge.

Customized maintenance services

Kontron’s maintenance services regularly check the health of your network, eliminate errors, perform network optimizations and repair equipment, as well as provide regular software updates that optimize performance and ensure the lowest long-term operation cost of your equipment. Kontron offers maintenance services for both in- and out-of-warranty equipment based on service-support agreements.

 

Service
Access to the knowledge base
Access to official and beta versions of the software
Access to the change database
Access to dedicated software for customer premises equipment (CPE)
Access to support services
Resolving software failures
Implementation of new features
Integration with back-office systems
Warranty
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Basic package
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Plus package
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Premium package

Maintenance services throughout the entire life cycle

Warranty support

Kontron offers guaranteed hardware repair and correction of software errors as standard, with on-call support as part of the Plus option. In addition, Premium support includes preventive inspection of the equipment and hardware rental, as well as guaranteed times to resolve.

Post-warranty support

Kontron offers guaranteed hardware repair and business hours support as standard, with on-call support as part of the Plus option. In addition, Premium support includes preventive inspection of the equipment and hardware rental, as well as guaranteed times to resolve.