Kontron’s Service Center
Kontron’s Service Center is the single point of entry for all Kontron customers. The Service Center team provides helpdesk support, management, maintenance and support for IT systems and applications that are critical to our customers' businesses.
IT maintenance services to effectively support your business
A single phone number. A single e-mail address. A single portal. We are available round the clock, seven days a week, to address and resolve the challenges faced by our customers.
Our service center has evolved from our Help Desk, drawing upon the principles of good ICT service practices and recommendations outlined in the ITIL (Information Technology Infrastructure Library) framework.
Presently, users can report incidents and submit requests through a designated, centralized channel, streamlining the process. Our team is available 24/7 to provide support for applications and business processes. We provide Incident Management, Service Request, Change Management, Configuration Management, Release Management, and Problem Management services. All the services we provide are defined with Service Level Agreements (SLAs).
Roles and benefits of the Kontron’s Service Center
Providing customer support
The IT service center handles and resolves our clients’ issues related to their IT systems.
IT infrastructure management
Service center services include the management of the entire IT infrastructure, including workstations, networks, servers, data centers, data security and system software.
Change management
The service center manages changes in the IT environment, encompassing the implementation of new systems, software upgrades, security patches, and others.
High availability of our team
The service center team is responsive and available 24/7. All Kontron customers can use the services of our service center in accordance with a Service Level Agreement (SLA).
Service Center services
Why and when do customers choose service center services?
A service desk or service center is a single point of entry through which we provide the following services:
- Prompt handling of reported incidents
- Immediate basic review and diagnosis
- Unified communication with the customer
- Unified notifications – standardized and automated monthly reports
- Service delivery reliability
- Overall satisfaction with the IT system
